Refund and Returns Policy

Returns & Refund Policy – Skinify.lk

At Skinify.lk, your satisfaction is our priority. We take great care in sourcing only authentic skincare and cosmetic products directly from reputed brands and authorized distributors. If for any reason you are not completely satisfied with your order, please refer to the policy below.

???? Returns & Exchanges

• Return Eligibility:
  You may request a return or exchange within 3 days of receiving your order.
• Accepted Reasons for Returns:
  • Incorrect product received
  • Product is leaking, broken, or damaged
  • Manufacturing defect (e.g., faulty pump, broken seal)
  • Short or expired shelf life (within 1 month of expiry)
  • Unusual odor, discolouration, or signs of contamination
  • Skin reactions or allergies (reported within 48 hours of use – T&C apply)
• Non-Eligible Returns:
  • Change of mind after opening/using the product
  • Outer packaging damage that does not affect product usage
  • Products not in original, unused, and sealed condition

⚠️ All returned items must be unused, unopened, and in resalable condition with original packaging intact.

???? How to Submit a Return or Complaint

1. Contact us within 3 days of receiving your order via:
   • ???? Hotline: 0710177082
   • ???? Email: contact@skinify.lk
2. Clearly state:
   • Your order number
   • A brief description of the issue
   • Photo proof if the item is damaged or defective
3. If approved, we will arrange a return pick-up or request you to return the item to us, depending on your location.

???? Note: Please inspect your order at the time of delivery. If there is visible damage or an incorrect item is delivered, we encourage customers to notify the delivery person and contact us immediately.

???? Refunds & Replacement

• Cash Refunds: Not available. However, you may exchange the item or receive store credit equal to the value of the returned product (excluding shipping fees).
• If you opt for a higher-priced replacement, the price difference will need to be paid.
• In cases where the item is unavailable, we will issue a refund to your bank account or original payment method within the timeline below.

⏱️ Refund Timelines

???? Delivery Concerns

• If your parcel is delayed, incorrect, or not delivered:
  • Notify us within 5 days of expected delivery
  • We will investigate and arrange a resolution.
• Skinify.lk is not responsible for delays or damages caused by third-party delivery services but will assist in resolving such issues promptly.

???? Changes to This Policy

Skinify.lk reserves the right to modify this policy at any time without prior notice. All updates will be reflected on this page.

For any issues or questions related to returns or refunds, please reach out to us directly:
???? Call or WhatsApp: 0710177082
???? Email: contact@skinify.lk

We’re here to help ????